Who is watching your uptime

Know what broke before the phone rings.

Customers leave over uptime. The regulator counts your faults.

2 in 3

broadband users say they would switch. Their first reason is uptime. Price comes third.LocalCircles, April 2025. 140,000 respondents in 333 districts.

The regulator's four numbers. Do you know yours?

5 in 100Faults a month, per hundred homes, at most

85%Faults fixed by the next working day

99%Faults fixed within three working days

3 daysPast this, the customer is owed a rebate

TRAI's 2024 quality rules, in force since October 2024. They bind an ISP above 10,000 subscribers. Every outage on HansaNet has a start, an end and a name. That is the log the rule asks for. Read the rules, and where the 10,000 line sits

How a fault reaches you

One cut. Ninety seconds. One message.

Nothing is sent until it is certain.

0pages for a single blip. A fault is confirmed first

1message per fault, however many homes are behind it

1 hstill down after an hour? You are paged again

Then it does the rest

Eight things your OLT page cannot tell you.

One claim, one number, one screen each. All from the same box.

~60 s to confirm

One cut. One message. Not forty-one.

Everything below a dead box is held back. Your crew reads one message, with the count.

1 verdict per fault

Fibre or power, before anyone rides out.

When homes on one PON go dark together, you get a verdict. A power cut sends nobody out.

dBm per home

See the home that will fail next week.

Every home's light level, around the clock, for months. A drifting one stands out against its neighbours.

₹0.90 a notice · 1 h promise

Tell forty homes in one tap. Let the bot take the replies.

A notice to the homes behind the fault. When they write back, the bot answers in English or Telugu. It promises a reply within the hour.

5 router families proven

Fix the router without a visit.

Ring the customer's router from your desk. Run a line test and a speed test from the router itself. Count who is on the Wi-Fi.

90-day replay

Your plant on a map. Rewind any outage.

Cables, splitters, drops and Street View. Replay the map at any minute of the last ninety days. Point an OTDR reading at the span.

Trail kept 7 days

See who is on shift, and where they went.

Attendance from the shift button, the day's trail, photos of every box. The same app the alerts arrive in.

On from day one

Ask your network a question.

“Which PON had the most drops this month?” Answered from your own data, in plain English. On from day one, under a daily cap.

Cameras too. The NVR's camera list, paged when one goes dark. Every feature, one page each

What it costs to keep doing it by hand

What a month of finding out late costs you.

Move the four sliders to your network. The rest follows from surveyed rates and stated assumptions.

Homes 3,000

Plan price a month ₹500

Network faults a month 6

A PON, an uplink, a pole box, a cut. Not one home's router.

Homes behind a typical cut 30

Lost this month₹75,000finding out from customers

HansaNet₹10,620for the same network, with GST

Homes kept from leaving7

Crew hours saved30

Rebates avoided₹240

Seven rupees lost for every rupee of HansaNet.

Homes lost to slow repair, at India's surveyed churn and switching rates. Plus crew hours. All at the numbers you set. Every assumption, sourced

Setup

Running tonight, in three moves.

Nothing is installed on your OLTs. The box dials out. Nothing dials in.

01

Put the box in the rack

One setup file on any Windows or Linux machine in the rack. It runs at boot and keeps itself up to date.

01

InstalledWindows, runs at boot, up to date.

Done

02

Tell us what feeds what

Your OLTs, switches and routers, and what hangs off each. Drawn on the map or typed in a list. Once.

02

14 devices, 11 branches2 OLTs, 9 switches, 3 routers.

Done

03

We do the rest

Watching, confirming, paging, the history and the map. You watch the dashboard, or you don't. The phone still rings before your customers'.

03

Watching 1,240 homesLast checked in 3 s ago.

Live

Pricing

One rate, counted daily. No plans, no lock in.

You pay for what we watched, for the days we watched it. One bill at the end of the month, by UPI, card or net banking.

Homes online 600

Each home's box seen online in the last seven days, counted once. A replaced box is never counted twice.

Devices watched 15

OLTs, switches, routers and NVRs. Poles, splitters and cable are free.

Homes × ₹3your bill₹1,800

Devices × ₹100your bill₹1,500

Customer notices, each₹0.90

GST at 18%₹324

Monthly₹2,124

Less than one technician's day, every month.
Alerts to your staff are never charged.
Splitters, cables and joint boxes are free, however many you record.

You pay the larger of the two lines, never the sum. Notices are charged only when you send them. Alerts never stop for a missed payment. Only the dashboard waits, after three days.

₹3 a home, counted daily. ₹2,000 opens the account as credit and goes on your own bills, nothing else. Refer an ISP you know: ₹1,000 in credit on your account when they activate theirs. All prices exclusive of GST. Cancel any time: see the refunds and cancellation policy.

Why not the tool you already have

Each one does a third of the job.

The billing panel knows who paid. The OLT page knows a port dropped. The group knows nothing until someone types.

What you have	What it knows	What it cannot tell you
Your billing panel	Who paid, who expires Friday	Why a paid customer is offline
The OLT's own page	A port dropped	Which splitter, which homes, fibre or power
The crew WhatsApp group	Whatever someone typed	Since when, how many, who is nearest
HansaNet	All of it, on one screen, in ninety seconds	How to configure your OLT. It watches, it does not provision

The eight questions every owner asks

Asked before you ask.

“My OLT page already alerts me.”

It tells you a port dropped. We tell you which fibre, how many homes, and whether it is power. Then we page the person who can fix it.

“My guys know the network.”

They do. Now they get the map, the light levels and the address before they start the bike.

“Will it wake me at 3 am for nothing?”

No. A single blip pages nobody. One message per fault, not one per home. Still down after an hour? You are paged again.

“Do I need a new box?”

Any Windows or Linux machine already in the rack. One setup file. It keeps itself updated.

“What if the box dies?”

Central notices within minutes and tells you. Your dashboard and history stay up.

“Is my customer list safe?”

Every reading is scoped to your ISP. Nothing is shared or resold. We read light levels and uptime, never traffic.

“What does WhatsApp cost me?”

Pages to your own staff are free. A notice to a customer is ₹0.90, only when you press send.

“What if I miss a payment?”

Alerts never stop. Only the dashboard waits, after three days. Nothing is deactivated without notice.

Why this exists

I run a small ISP in Telangana. The first HansaNet watched my own OLTs, because I kept finding out from customers. Now the box tells me first. Tonight it watches more than 3,000 homes, mine among them.

HR

Byreddy Haneesh ReddyFounder, HansaNet

Shipped this month

SepFibre cut calls got stricter, so fewer false alarms
SepDark mode across the dashboard and the site, on by default
SepSpeed test run from the customer's own router

Three of this month's changes. The repo ships most days.

The big ISPs have a control room. Now you do.